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After our look back, let's look forward – we will continue to focus on our three core elements of growth, efficiency, and sustainability until 2026, further strengthening our position in the market.

By Cornelia Zeh

In this issue of LLB Voices, you've learned about the half-time review of our strategy, and you've gained in-depth insights into individual projects and initiatives. The bottom line is that we are making good progress and can be proud of what we've achieved so far. However, there is still much to do before 2026.

Growth

We've set ourselves the goal of continuing to grow both organically and through acquisitions. One of our top priorities is organic, profit- and risk-oriented growth in our existing markets and business areas. Additionally, we are focusing on growth through our initiatives in Switzerland and our newly established branches in Germany.

The successful integration of ZKB Österreich AG will also play a crucial role. Our aim is to strengthen our market position and achieve sustainable growth through targeted initiatives and measures.

Efficiency

The digitalisation and subsequent scaling of our processes remain a central focus. We will continue to consistently follow the path we have already set with our LLB.ONE programme.

A central element will be the optimisation of customer interaction throughout the entire client life cycle. We are also introducing a hybrid mobile solution and implementing Salesforce as our new CRM system.

In addition to digitalisation, it's important that we scrutinise existing processes and – where possible – make them more efficient.

Sustainability

Sustainability continues to be a key priority. We will continue to improve data quality and transparency, and continuously optimise our product range. We will also focus on ensuring compliance with all ESG regulations. These steps are essential to consolidating our position as a responsible and future-oriented company.

We will rigorously implement the regulatory agenda to create a strong, safe, and value-oriented working environment.

These priority measures and initiatives will help us to achieve our strategic goals and to grow and prosper as a company in the long term. Together, we will master the challenges and successfully shape the future.